Emotional Intelligence

Emotional intelligence is essential for workplace success. Emotionally intelligent leaders and employees can help build effective relationships for enhancing work productivity. Understanding and raising your Emotional Intelligence is vital to your success and leadership potential. In this program participants will concentrate on the important skills required to build effective relationships and also to lead teams effectively and manage the diverse personalities normally found at the workplace. The ability to respond appropriately to feelings in ourselves and others, practice innovative teamwork and encourage synergy between team members is essential to building a successful organisation.

What the programme covers

1. Explore the meaning of Emotional Intelligence
2. Discover why emotional intelligence is important for personal and professional success.
3. Examine the characteristics of an emotionally intelligent manager.
4. Discover techniques to develop your emotional intelligence
5. Explore the four domains of Emotional Intelligence
6. Develop and improve your self-awareness and self-control
7. Boost your relationship management and collaboration skills

What participants will be able to do

• Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognise and understand one’s moods, emotions and drives as well as their impact on others
• Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions
• Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks
• Develop skills in responding to criticisms & adversity
• Understand the strategies for working with others towards shared goals

Who it is for