Overcoming Hierarchical Distance for Better Communication in Malaysian Organizations

Leaders don't always have all the answers.

In Malaysia, many organizations have strong hierarchical structures where authority and respect for seniority are highly valued. While this can provide clear direction and structure, it often creates communication challenges that hold companies back. Leaders, especially new ones, need to understand how this “hierarchical distance” affects communication and what they can do to improve it.

What Is Hierarchical Distance and Why It’s a Problem

Hierarchical distance is the gap between leaders and employees due to rank and authority. In Malaysian workplaces, employees often feel hesitant to speak up or share ideas openly, especially if it involves challenging their bosses’ opinions.

This communication barrier can cause:

• Missed Ideas: Valuable ideas from junior employees are often ignored.

• Low Engagement: Employees feel unappreciated and unmotivated.

• Poor Decision-Making: Leaders may make uninformed decisions because important information doesn’t reach them.

• Lack of Innovation: When employees don’t feel safe sharing ideas, creativity suffers.

How Hierarchical Distance Holds Companies Back

When employees feel they can’t speak freely, companies miss out on valuable input that could improve productivity, customer service, and overall business growth. Communication blockages can lead to:

• Slow Problem-Solving: Issues are not raised promptly.

• Weak Collaboration: Teamwork suffers when people are afraid to share their thoughts.

• Reduced Efficiency: Decisions made without ground-level insights are often flawed.

What New Leaders Can Do to Communicate Better

If you’re a new leader in a Malaysian organization, here are five practical steps you can take to bridge the communication gap:

1. Create a Safe Space for Feedback

Make sure your team feels safe sharing their thoughts and ideas.

• Encourage open dialogue during meetings.

• Allow anonymous feedback for those who feel uncomfortable speaking up.

• Show appreciation for contributions, even if you don’t always agree with them.

  
  

2. Involve Everyone in Discussions

Invite employees at all levels to share their insights.

• Ask for input before making important decisions.

• Use questions like “What do you think?” to encourage feedback.

• Hold informal chats or listening sessions to understand concerns and ideas.

  
  

3. Break Down Communication Barriers

Flatten the structure when it comes to communication.

• Use mentorship programs to connect senior leaders with junior employees.

• Encourage collaboration across departments.

• Provide tools for employees to share ideas directly, like suggestion boxes or online platforms.

  
  

4. Be Open and Approachable

Set an example by being transparent and approachable.

• Regularly share updates and business decisions with your team.

• Admit your mistakes and show you value honest feedback.

• Be willing to engage in open, two-way conversations.

  
  

5. Train Your Team in Communication Skills

Help employees communicate more confidently and effectively.

• Provide training on giving feedback, speaking assertively, and presenting ideas.

• Encourage peer coaching and mentorship.

• Share tips on how to communicate clearly and respectfully.

Conclusion

Hierarchical distance can hurt communication and slow down company growth. However, leaders who make an effort to be open, approachable, and inclusive can build stronger relationships with their teams. Creating an environment where everyone feels heard and valued will lead to better ideas, improved efficiency, and a more innovative workplace.