Go above and beyond to make every contact with customers influences them to come back, make a recommendation, or be an advocate.

Organisations have to constantly compete with their competitors’ expansion programs, price cutting and high budget advertisement campaigns. But LONG-TERM SUCCESS is built on professionalism of front liners in effectively managing customer relations and expectations. Getting better sales result is not about getting the immediate sales, but also getting customers to buy more and getting them to come back more often. This program provides the reasons why we should put customer first and what we need to do to consistently meet or exceed customers’ expectations.

What topics will you cover?

• Understanding the fundamental of excellence service experience

• Explore various customer personas and their needs

• Communicate to win, designing customer interactions to excellence

• Managing conflicts and how to deal unhappy and angry customers

• How to deliver a consistent service excellent

What will you achieve?

• Realise the importance of their role in achieving customer satisfaction and organisation's success

• Enhance their mindset, attitude, ability and capacity to service customers courteously and competently.

• Learn to communicate effectively and confidently in everyday customer contact situations.

• Learn to handle negative and difficult situations

• Develop skills to resolve customer complaints.

• Acquire the skills to service more effectively ̶ to GO BEYOND customers’ expectations and build a better bond for repeat sales

​​ Who is the program for?

This programme is designed for people who already work with customer service, customer success, sales or general customer services It also works for anyone who works as a coordinator, supervisor or manager of a customer service area or post-service, as it presents several techniques and concepts for you to structure your area and take it to the next level.